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Serving Michigan for over a Quarter Century

 

Frequently Asked Questions

Need an answer, have a question?

Frequently Asked Questions

  1. Is Reddi-Ride certified to operate in the state of Michigan?
  2. Do you allow family members or caregivers to ride along to an appointment?
  3. How long do I usually have to wait to be picked up after appointments?
  4. Do you require drug testing for your drivers?
  5. Are your drivers licensed in CPR and first aid?
  6. Can I travel in my own wheelchair?
  7. What if I do not have a wheelchair but need to be transported in one?
  8. Can you transport a patient using oxygen?
  9. How far in advance do we have to call to schedule transportation?
  10. Can I hire you privately? If so, what forms of payment do you accept?
  11. Are your vehicles cleaned and maintained?
  12. Do your drivers make sure our loved ones arrive safely at appointments?
  13. What is NEMT and is like also called Assisted Transportation?
  14. What is the cost for the service?

Answer 1:

Yes, to this important question! You should always determine if the company you are dealing with is certified and fully insured. We proudly provide this link to our Certificate of Authority for your information.

Answer 2:

Absolutely. We encourage but do not require our customers to travel with a caregiver or family member. In addition, we are happy to accommodate service animals as well. Please note, there is no charge for additional passenger(s)

Answer 3:

Either there waiting for you or our return pick-ups are average 15 - 30 minutes

Answer 4:

Yes, we do random drug testing on all of our safe and qualified drivers.

Answer 5:

All of our drivers have passed rigorous training and are ready to assist at a moments notice.

Answer 6:

Yes, we customize our transports to meet your needs. You can use your own manual or electric wheelchair, in addition to bringing one or both along.

Answer 7:

Upon request, Reddi-Ride will provide a wheelchair for use, at a nominal cost.

Answer 8:

Yes, transportation for patients using oxygen is performed in compliance with Michigan State Law.

Answer 9:

For best availability, please call at least 24 hours in advance. Some specialized transports and Insurance pre-authorizations require 48 hours notice. For most transports, we can be at your door within 1 to 2 hours of your phone call

Answer 10:

Yes, you can hire our company privately. We accept cash, checks, and major credit cards through PayPal. Payment is due at the time of transport unless other arrangements have been made in advance. Additionally, monthly billing for organizations can also be set up upon request

Answer 11:

Yes, our drivers and vehicles adhere to strict company guidelines for cleanliness and maintained to ensure safe transportation.

Answer 12:

Yes, our service is “door through door and bed to bed”… meaning our drivers are prepared to transfer you from your bed to a wheelchair. Upon arrival, the driver will notify the appropriate personnel and ensure that you are “checked-in” for your appointment. If your return transport pick up time is unknown, your driver will provide the office staff with a business card and request that they call us 30 minutes prior to the completion of your appointment. This process is in place to reduce your wait time. If the transport requires the driver to stay with the passenger for the duration of the appointment, please request this service when booking the transport so we can make the appropriate accommodations.

Answer 13:

Assisted Transportation, commonly known as Non-Emergency Medical Transportation or “NEMT”, is a form of transportation which is provided in non-emergency, routine, situations. Ambulances and other emergency transport vehicles are used when the goal of the transport is to get the patient from one location to another while offering medical support. If you are experiencing a medical emergency, please call 911.

A candidate for Non-Emergency Medical Transportation is medically stable, but still in need of additional transportation assistance. For example, wheelchair or stretcher bound individuals who require transport to and from dialysis, rehab, or relocating to a new residence or facility. Likewise, often patients or individual with mobility limitations may also utilize NEMT services to maintain personal freedom, such as attending family events, run personal errands, and all the various day-to-day activities that otherwise, they may not be able to do.

Hospitals, Skilled Nursing Facilities, Hospices, Rehabilitation Centers, and In-Home Care Services use non-emergency transport to transfer patients, as a safe, cost effective method to transport their residents and patients. The expense of utilizing an Ambulance is significant and unwarranted unless the individual requires life saving services while in transport.

Answer 14:

Our service is much less expensive than an ambulance and we offer our lowest rate guarantee. If you would like click this link for a quote today. Be sure to ask if you qualify for any of our discuounts!